Answers, in plain words.

Bringbox gives you a UK address of your own. Shop any UK retailer, have it delivered to us, and we combine everything into one box and send it on to you.

Sign up and it is created straight away. It takes about a minute and there is nothing to pay.

You have access to a UK mobile number for the verification codes some UK retailers send. Let us know before you shop so we can pass the code back to you.

No. The address is free to hold and there is no monthly fee. You pay once, when you choose to ship a box.

From dispatch it is usually two to three working days, depending on where your box is going. The transit time for each destination is shown on the destinations page, and it excludes customs delays.

From the day your box leaves our warehouse, not from the day your first parcel arrived. Your box stays open as long as you like before that.

Yes. You get a tracking number when it ships and can follow it the whole way to your door.

Yes. Save several delivery addresses and choose which one a box goes to when you ship it.

By the size of box your items fill and where it is going. Each size includes a weight allowance, and anything above that is charged per kilo. See the pricing page for your destination.

Only when you decide to ship. Nothing is taken while your box is open.

No. Your box is weighed once, at the moment it is sealed, and the price you approve is the price you pay.

No. Keeping your box open costs nothing and there is no time limit.

Aerosols, perfume, vapes, loose batteries and weapons are refused everywhere, and some destinations restrict more. See the restricted items page for the rules that apply to you.

Yes. Up to two lithium batteries per box, and each must be built into the device it powers. Loose cells, spare batteries and power banks cannot travel by air. Ordinary household batteries such as AA, AAA, C and D are fine.

Tinned, dried and packaged food is fine, and supermarket orders are welcome. Frozen food, raw meat and fish cannot be shipped at all. Chilled and fresh items can be sent at your own risk, and many customers do send them.

We hold it, photograph it and contact you. It can go back to the retailer or on to a UK address for the usual return fee, but it will not be put in your box.

Yes. Anything still in your Bringbox can go back to the retailer instead of travelling. We package it and send it to their returns address.

£5.99 per item back to a UK retailer, or £24.99 to send a whole box to a UK address.

Sign in to your Bringbox account from any browser. Every item is photographed as it arrives and appears there, with the current weight and price. We also message you on WhatsApp when a parcel arrives, so you never have to keep checking.

You get a WhatsApp message the moment a parcel lands, and it appears in your account within minutes.

Yes, at any time in your account, right up until you ship a box.