Privacy policy.
What we collect, why we hold it, who we share it with and how long we keep it. Written plainly rather than in legal language.
- 01Who we are
- 02What we collect
- 03Why we hold it
- 04Photographs of your parcels
- 05Who we share it with
- 06WhatsApp messaging
- 07Payments
- 08How long we keep it
- 09Where it is stored
- 10Your rights
- 11Cookies
- 12Changes and contact
Who we are
Bringbox Ltd, Unit 10 Newporte Business Park, Cardinal Close, Lincoln, LN2 4SY, United Kingdom. We are the data controller for the personal information described here, and we handle it in line with UK data protection law.
You can reach us at hello@bringbox.com.
What we collect
- Your details. Name, email address, WhatsApp number and phone number.
- Your delivery address in your own country, and any other address you ask us to send to.
- Your parcels. The retailer, what was ordered, weight, dimensions and the customs description you give us.
- Photographs of each parcel and of your box.
- Messages between you and our team.
- Basic technical information when you use the site, such as pages visited.
Why we hold it
To do the thing you have asked us to do. We cannot receive a parcel without knowing who it belongs to, cannot ship it without an address, and cannot clear customs without a description of the contents.
We also keep records to meet our legal obligations, including customs and tax requirements, and to deal with any query or claim afterwards.
We do not sell your information, and we do not share it for advertising.
Photographs of your parcels
Photographing every parcel is part of the service, so you can see what has arrived. Those photographs are stored against your account and are visible to you and to our team.
They are not published, shared with anyone else, or used in marketing without your permission.
Who we share it with
- Couriers, principally DHL, who need your name, delivery address, phone number and a description of the contents in order to carry and clear the shipment.
- Customs authorities, in the UK and in your destination country, where required by law.
- Our service providers, who host the platform, process payments and deliver messages.
Each one receives only what it needs, and only to provide the service.
WhatsApp messaging
We use WhatsApp, which is operated by Meta, to tell you when parcels arrive and to answer questions. Messages sent through it are handled under Meta's own terms and privacy policy as well as ours.
If you would rather not be contacted on WhatsApp, tell us and we will use email instead.
Payments
Payments are processed by Stripe. Your full card details are entered directly with Stripe and are never stored on our systems. We keep a record of the payment itself, such as the amount, date and last four digits, for accounting and refunds.
How long we keep it
Account and shipment records are kept for as long as you have an account with us, and afterwards for as long as we are legally required to keep them, which for customs and tax records is generally six years.
Parcel photographs are kept alongside the shipment they belong to, so you can look back at what was in a box.
Where it is stored
Your information is stored on servers operated by our hosting and platform providers. Some of those providers, and some of the couriers and authorities we have to share information with, are outside the UK, which is unavoidable when shipping internationally. Where information leaves the UK we rely on the safeguards permitted under UK data protection law.
Your rights
You can ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete it. Deletion is subject to the records we are legally required to keep, so we may not be able to remove customs and accounting records straight away.
You can also object to how we use your information, or ask us to restrict it. Write to hello@bringbox.com and we will respond within a month.
If you are not happy with our response you can complain to the Information Commissioner's Office.
Cookies
We use cookies to keep you signed in and to understand how the site is used. We do not use them to build advertising profiles. You can block cookies in your browser, though parts of your account will stop working if you do.
Changes and contact
If this policy changes we will update this page. For anything about your information, or to exercise any of the rights above, contact hello@bringbox.com or write to Bringbox Ltd, Unit 10 Newporte Business Park, Cardinal Close, Lincoln, LN2 4SY.